general 1.1. This website (hereinafter: "the Website") is owned and operated by Health & Beauty Ltd., C.P. 514121714, 16 Aryeh Shenkar Street, Petah Tikva (hereinafter: "the Company"). The website is on the Internet and allows online purchase of the company's products (virtual store) by consumers in Israel.
1.2. The terms of these regulations, in the wording as it is at the time of use and/or purchase, will apply to any use of the site and/or purchase made through it. Browsing the site and/or purchasing through it and/or any other use of the site (hereinafter: "use of the site") constitutes confirmation and agreement by the user or surfer (hereinafter: "user" and/or "customer") that he has carefully read the terms of the regulations, including the site's privacy policy , and that he agrees to accept and act in accordance with the regulations and that he and/or anyone on his behalf will not have any claim and/or lawsuit against the owners of the site and/or its operators and/or anyone on their behalf other than claims related to the breach of the obligations of the owners of the site and/or its operators under the regulations. To the extent that a user does not agree to the terms of the regulations or part thereof, he is asked to refrain from using the site and will contact the company's customer service center.
1.3. In any case of contradiction and/or inconsistency between what is written on the site and the provisions of the regulations, the provisions of the regulations will prevail.
1.4. These regulations are written in the masculine gender for convenience only and apply equally to both sexes.
1.5. The Company reserves the right to change the Terms and Conditions from time to time at its sole discretion, without the need to provide prior notice and/or notification. The relevant Terms and Conditions are the Terms and Conditions in effect at the time of use of the Site.
1.6. The user agrees that the company's computer records regarding the actions carried out through the site will constitute prima facie evidence of the correctness of the actions.
1.7. The photographs of the products displayed on the site are for illustration purposes only and do not bind the Company and the site administrators. The Company will endeavor to do its best to present to the site users photographs and data regarding the products that are as accurate as possible.
1.8. The Company does not undertake to hold inventory of all the models and/or products whose images appear on the Site.
1.9. The site management may update the prices of products on the site and the shipping rates from time to time and without the need for prior notice. The price valid in relation to the order placed is the price published at the time the ordering process was completed.
1.10. The Company may offer promotions, benefits and discounts on the Site and at any time discontinue the promotions, benefits and discounts, replace or change them, without the need to give any prior notice thereof.
1.11. The terms of use of the site apply to the use of the site and the services included therein using any computer or other communication device (such as a cell phone, various handheld computers, etc.). They also apply to the use of the site whether via the Internet or via any other network or means of communication.
1.12. The Company does not guarantee that the prices of items on the Site are discounted from the prices of items at other points of sale, and the prices on the Site should not be relied upon as if the Company had undertaken to offer them at a discounted price.
2. Use of the website 2.1. Making purchases through the site will be possible for those who meet the cumulative conditions detailed below:
2.1.1. Adult users (18 years of age or older) who are competent to perform binding legal acts or corporations legally registered in Israel. A user who is a minor or who is not competent to perform legal acts without the approval of a guardian is prohibited from making purchases on this site. In the event that purchases are made by a minor or someone who is not competent to perform legal acts, then their use of the site will be deemed to be approved by the guardian.
2.1.2. The user has a valid Israeli or international credit card that has been legally issued and can provide a telephone number where he can be contacted.
2.1.3. The user has an active email account on the Internet.
2.1.4. The purchase is for personal and non-commercial use only.
2.2. The Company shall be entitled, at its sole discretion, to suspend or block access to purchases and/or browsing, temporarily or permanently, of users whose behavior is inappropriate or not in accordance with these Terms and Conditions and/or which infringes the intellectual property of the Company or another party and/or which in any way infringes the management of purchases on the Site and/or which infringes the proper operation of the Site or the Company's computer system and/or in accordance with any law. The Company shall also be entitled to cancel any purchase made in violation of the provisions of these Terms and Conditions or in the event of a concern that an action has been taken in violation of any law applicable to the Company and/or the User.
2.3. The Company shall be entitled to condition entry to and/or use of the Site, in whole or in part, on registration and/or the provision of details.
3. Making a purchase through the website 3.1. The sale on the site is the sale of various products, using various sales methods, at the sole discretion of the company, and while supplies last.
3.2. The user will be entitled to choose from the variety of items offered for sale through the website, at the sole discretion of the company. The user will choose the desired color, type and quantity of the requested product(s). Discounts and/or promotions displayed on the website will apply to purchases made on the website only.
3.3. The Company shall be entitled to update the pages on the Site from time to time, add or remove items, remove products for which the stock is out of stock, add or remove colors and change the price of the items appearing on the Site.
3.4. As part of the purchase, the user will provide personal information such as name, address, email address, telephone number, and credit card information through which payment for the purchase will be made. Finally, the user will confirm the execution of his order (hereinafter: "the order"). The user declares that the information he will provide during the order will be true, complete and accurate. To the extent that the information provided is incorrect or inaccurate, the company will not be able to guarantee the execution of the order. The user declares and confirms that he is aware that providing false information knowingly may constitute a criminal offense and that civil and criminal legal measures may be taken against those who provide false information, including claims for damages caused to the company as a result. In the event that the products are returned to the company due to incorrect information, the user will be charged for the shipping fees.
3.5. After placing the order, the Company will check the credit card details with the appropriate credit card company and upon receipt of the credit card company's approval in principle, an email will be sent to the user, in accordance with the details he provided. The user declares that by providing the email address, he approves the sending of messages by the Company in connection with the placing of orders in accordance with the details provided by him. It is clarified and emphasized that the sending of the said email does not constitute evidence of the execution of the action and does not bind the Company. The internal computer records of the Company and/or someone on its behalf will constitute conclusive evidence of the execution of the said order and its terms.
3.6. It is clarified and emphasized that the transaction will be finalized only after the Company receives the credit card company's approval for the payment, in accordance with the procedures agreed upon between it and the relevant credit card company.
3.7. The purchase can be completed by providing credit information to the company's call center. In such a case, the order will be considered complete only after the credit information has been provided by the person performing the action and approval has been received from the credit card company. In such a case, the shipping dates will only be calculated from the date the transaction is approved by the credit card company. It is clarified and emphasized that if the user has chosen the option of making a telephone contact for the purpose of receiving the credit information, and if no telephone contact and/or e-mail is made within 7 days from the date of the request, the company will be entitled to cancel the order.
3.8. The number of days for the purpose of shipping the order will only begin on the date the transaction is approved by the credit card company.
3.9. If the transaction is not approved by the credit card companies, a message will be displayed to the user on the site and/or an email will be sent to the user. It is clarified that in such a case, the order will be considered as not having been placed.
3.10. Confirmation of the purchase action and the Company's commitment to supply is conditional on the product being available in the Company's warehouses on the requested delivery date and/or on the date of the order. It is clarified that even if it is not specified that the product is not in stock and the product is not downloaded from the site by the date the order is placed, the Company will not be obligated to sell the product, and the User will not have any claim and/or claim in this regard for any type of damage, whether direct damage or indirect damage caused to the User and/or a third party. Nothing in this section shall detract from the Company's obligation to refund the User any amount paid if he has indeed paid the Company or to cancel the charge if it has been made. It should be emphasized and clarified that there may be situations in which, although a certain item is presented on the Site as being in stock, it is actually not in stock and cannot be supplied - in these situations, the transaction will be canceled and the User will have no claim in this regard, subject to the refund of the amount paid to the Company by the User.
3.11. After placing the order, the user will be able to receive details regarding the status of the order and/or delivery via the company's customer service center.
4. Shipping and delivery 4.1. The Company will deliver the products purchased through the Site to the address in Israel specified by the User when ordering, subject to the policy of the courier company.
4.2. The Company will act to deliver the products according to the stated terms and shipping prices stated on the Site at the time of placing the order. The Company will only deliver products for which the consideration has been paid in full using the User's credit card and to the address specified by the User. Payment for the delivery will be made using the credit card and will be added to the payment for the products, and will not be able to be cancelled for any reason whatsoever, except by law.
4.3. The delivery date of the products specified on the site refers to working days (Sundays to Thursdays, excluding Fridays, Saturdays, Sabbaths, holiday eves and holidays), with the beginning of their counting being the day the credit company's approval of the transaction is received. The company may advance the delivery date and/or adapt it to the needs of the customer, subject to the policy of the shipping companies and the shipping terms specified on the site when the order is placed. An order placed after 12:00 noon will be considered, for the purpose of the delivery date, as an order placed on the next working day.
4.4. The Company will not be responsible for any delay in delivery and/or non-delivery that may result from incorrect and/or inaccurate and/or incomplete details provided by the User and/or as a result of force majeure and/or events beyond the Company's control, including strikes, shutdowns, security emergencies, weather conditions, etc.
4.5. In areas with limited access, including from a security perspective, the delivery company may make the products available to the user at a nearby, acceptable location, which will be coordinated in advance. In addition to what is stated in these Terms of Use, the regulations of the Israel Post Company or any other entity through which the company will make the delivery, at its sole discretion, will also apply to any delivery of a product via the site, and will bind the user.
4.6. Cancellation of an order will be made in accordance with the returns and cancellations policy as detailed below.
4.7. The Company will be entitled to contact the customer by telephone for the necessary purposes and offer to replace the purchased product with a similar product at the same cost, in exceptional cases in which the ordered product cannot be provided, including cases beyond the Company's control.
5. Provision of details by the user 5.1. In order to place the order, the user will be required to provide details that will be required for processing the order, such as full name, residential address, shipping address, mobile phone, home phone, e-mail address, credit card number, ID number. The user confirms and agrees that the provision of personal details during the order is done according to the user's wishes and with his consent. The provision of details indicates the user's consent to their provision.
5.2. The user is aware of and hereby agrees that all details provided during his activity on the site, including information and data collected about the user during use and browsing of the site, will be stored in the company's database. Registration on the site and/or use thereof constitutes the user's consent and authorization to store said information and make any use of it, in accordance with the law and the company's privacy policy.
5.3. To the extent that a user does not wish to receive messages from the Company, the user may choose, when placing the order, not to join the Company's mailing list. The user may also choose to remove, at any time, his details from the Site's mailing list.
5.4. The Company may use "cookies" (small text files that are stored by the Company's website on the hard drive of the user's computer via the browser) in order, among other things, to provide the user with a fast and efficient service and to prevent the user from having to enter his personal information each time he enters the website. However, it is clarified that the user may choose, via the browser he uses, not to store or delete the "cookie" files on his computer.
5.5. It is possible that when browsing or performing actions on the site, including: browsing the variety of products offered for sale on the site, the user's browsing details will be recorded automatically and computerized. These details are used by the company for control and management and marketing efficiency purposes with its customers.
5.6 The Company takes reasonable precautions to maintain the confidentiality of the information provided by the User. Notwithstanding the foregoing, it is clarified and known to the User that the Company will not be liable, in any case, for any damage, indirect or direct, that may be caused to the User and/or anyone on his behalf as a result of damage to the information and/or unauthorized use thereof, including in cases beyond the Company's control and/or arising from force majeure.
6. Product returns/transaction cancellation, warranty, transaction completion and partial transaction 6.1. The user will be entitled to cancel the transaction or return the products, in accordance with the company's returns and cancellations policy and subject to all legal provisions, including the provisions of the Consumer Protection Law, 5741-1981 (hereinafter: "Consumer Protection Law") and the regulations thereunder.
6.2. If the user has ordered several products and the order has been partially delivered to the customer for any reason (including lack of stock), the user will only be charged for the products actually delivered and the charge, if any, for the products not delivered will be cancelled. The user gives his consent to the cancellation, as stated, in advance.
6.3. The user will inspect the product immediately upon receipt and notify the company immediately, via email to info@hbdeadsea.com , if the product received is defective or substantially different from what appears on the site. In such a case, the user will be entitled to cancel the transaction in accordance with the company's returns and cancellations policy and in accordance with any law.
6.4. Returns and Cancellations Policy:
6.4.1. A transaction made on the Site may be canceled from the date it was made until fourteen days from the date of receipt of the product or from the date of receipt of the document containing the transaction details as detailed in the email message in Section 3.5 above, whichever is later.
6.4.2. Cancellation will be made by delivering a written notice to the Company via email info@hbdeadsea.com , receipt of which will be confirmed.
6.4.3. In the event of a transaction being canceled due to a defect or non-conformity in the product, an inspection will be carried out with the customer and, if necessary, a date for collecting the product will be coordinated. Refunds will be made in accordance with the provisions of the law. The customer will return the product to the company when it is closed in its original packaging and has not been used or damaged, along with the original invoice. The company will inspect the product at the time of return. If the product is returned via a courier on behalf of the company, the company will bear the cost of the courier.
6.4.4. In the event of a transaction cancellation that is not due to a defect or non-conformity in the product, the Company will refund, within 14 days of receiving the cancellation notice, that part of the transaction price that was paid for the product, to the extent that it was paid, will cancel the charge due to the transaction, will provide a copy of the charge cancellation notice and will not charge the customer any amount, except for cancellation fees at a rate not to exceed 5% of the price of the property that is the subject of the contract or transaction, or 100 new shekels, whichever is lower. The customer will return the product closed in its original packaging, unused and undamaged within 14 days of the transaction cancellation date, along with the original invoice, to the Company's place of business in coordination with the Company's customer service. To the extent that the product is returned by a courier on behalf of the Company, the customer will bear the cost of the courier.
6.4.5. Products that can be recorded, reproduced or duplicated, whose original packaging the customer has opened, cannot be canceled or returned.
6.4.6. Warranty - It is clarified that in general there is no warranty for the products sold, except for products for which it is explicitly stated that there is a warranty. The Company is not responsible for the use made by the user of the products sold through the site that is not in accordance with the manufacturer's and/or company's instructions.
6.4.7. In any case in which, due to force majeure (as defined below) and/or any event beyond the control of the Company and/or anyone on its behalf, it is not possible to manage the website properly and/or supply the products and/or comply with any obligation of the Company in full or in part, the Company shall be entitled to cancel the transactions and engagements and/or postpone the date of execution of the transaction until the said impediment is removed, at its sole discretion, and it shall notify the customer thereof within a reasonable time after the impediment is removed or it is allowed to deliver such notice.
6.4.8. In this section, "force majeure" means as accepted by law and includes security events and/or hostile actions and/or nationwide or localized emergencies, strikes or shutdowns, weather conditions, lack of inputs or materials, computer malfunctions, telephone system malfunctions or malfunctions in other communication systems, and including any sabotage.
6.5. The Company takes reasonable measures to ensure that at any given time the inventory of products displayed for sale on the Site will be identical to the physical inventory of products in its possession. However, there may be exceptional cases in which the Company becomes aware, after the User has completed the order, that the ordered product is out of stock. In such cases, the Company may cancel the sale or offer an alternative product, and the User shall have no claim in this regard. In such a case, the Company and/or anyone on its behalf shall not be liable for and shall not bear any direct, indirect, consequential or special damage caused to the User or a third party.
6.6. Without derogating from the above, the Company shall be entitled to cancel a transaction, in whole or in part, in the event that a clerical error is made in the offer, whether in the price of the product or in its description.
6.7. Without derogating from the above, the Company shall be entitled to cancel any order in the event that there is a suspicion that the user and/or any third party is attempting or has attempted to sabotage the operation of the site and/or the order execution system, or with the aim of harming the Company's transaction and/or is attempting or has attempted to purchase the products for purposes other than private use (for example, wholesale purchase).
7. Website activity 7.1. The service on the site is provided as is (AS IS) and the user shall not have any claim, claim or demand in connection with the features of the service, its characteristics, limitations or its suitability for his needs and requirements.
7.2. The Company makes efforts to maintain the integrity and operation of the Site. Notwithstanding the foregoing, the Company does not guarantee that the service on the Site will not be interrupted, will be provided as usual without interruptions, breakdowns or malfunctions - including malfunctions in hardware, software or communication lines, and it will not be responsible in any way for malfunctions and/or disruptions in the Internet network and/or in Bezeq lines and/or in the communication lines that enable access to the Internet.
8. Warranty and service 8.1. All products offered for sale on the site are new and in good condition unless otherwise stated.
8.2. In any case where the user believes that he has received a defective product, he must contact the company's customer service to handle his request, in accordance with the provisions of these regulations and the provisions of any law.
9. Intellectual Property 9.1. All of the Company's intellectual property rights, including the graphic design of the Company's website, the website itself, the content appearing on the website, its address, the website's computer code, images, databases, product details, and any detail related to its operation, are the exclusive property of the Company.
9.2. You may not copy, publish, distribute, reproduce, translate, sell or market or make any commercial use of any information from the site (including images, text, trademarks, brand name, source code, database, product list, etc.) without obtaining the express prior written permission of the Company. It is clarified and emphasized that the aforementioned also refers to the publication and/or use of all of the above within the framework of any other website and/or the collection, through software and/or other means, and distribution of data from the site, commercially or privately.
9.3. The site may not be displayed within a visible or hidden frame, and no links may be made to pages within it ("deep linking"), except to the home page only.
9.4. All information and/or display appearing on the site, including graphics, design, verbal presentation, trademarks, icons, all verbal content, logos, including their editing and display on the site, are the exclusive property of the Company.
9.5. Content from the site may not be displayed in any way - including through any software, device, accessory or communication protocol that changes their design on the site or removes any content from them, in particular advertisements and commercial content.
9.6. Nothing in this chapter shall derogate from any proprietary right and/or protection of the Company.
10. Miscellaneous 10.1. The Company and/or anyone on its behalf will not be responsible or liable for any direct, indirect, consequential or special damage caused to the user or a third party, as a result of use or purchase through the Site, whatever the cause of the claim, including loss of income and/or loss of profit caused by any reason whatsoever.
10.2. If a clerical error occurs in the description of the color and/or in the visibility of the color, and/or in the way the color appears on the user's screen, this will not bind the Company. The color catalog on the site is intended for illustration purposes only and there may be differences between the colors displayed on the site, some or all of them, and the colors actually sold.
10.3. The Company will not be responsible for the content published in the links that appear on the Site, to the extent that they appear, and that lead to other sites. The Company also does not guarantee that the link will lead to an existing/active site.
10.4. The Company's computerized records in connection with the performance of actions by users of the Site will constitute conclusive evidence of the correctness of those actions.
10.5. The presentation of the products displayed on this site does not constitute an expression of opinion regarding them, their nature or quality by the Company.
10.6. The Company may change the provisions of these Terms and Conditions from time to time at its sole discretion. The relevant Terms and Conditions are the Terms and Conditions that were in effect at the time of use of the Site.
10.7. These regulations and any disputes related to them will be interpreted in accordance with the laws of the State of Israel without giving effect to the rules of choice of law, and the unique and exclusive jurisdiction to discuss any dispute arising from the regulations or related to them will be assigned to the competent court, as the case may be, in Tel Aviv-Jaffa.
11. Contact
11.1. The company's customer service is at your disposal for any matter, clarification or question. You can contact us by phone at 03-6538922 or 050-9135555 on Sundays - Thursdays between 9:00 - 16:00. Or by email: info@hbdeadsea.com
